Technical Support Engineer Data Consultants Job in Innovya Technologies

About the job
Innovya Technologies is a growing, dynamic software consulting organization and technology powerhouse. We help businesses achieve greater levels of automation across their organization with our world-class advisory and solutions. Here you will learn and grow in a fast-paced, supportive, and phytologically safe environment that will take your career to the next level. We are looking for people who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Requirement

As aTechnical Support Engineer, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our client services and development teams to ensure quality service. If you are driven, results-oriented, love solving problems, customer-focused, and are passionate about technology, then you are a fit for the Technical Support Engineer position at our company.

What will you do?

Core Responsibilities:

Manage large amounts of incoming emails regarding software support
Interact with customers, partners, and software developers to provide advice and assistance and achieve customer satisfaction
Identify, analyze, and document product bugs and fixes relating to reporting, databases, application servers, and new technologies for product management and engineering teams
Complete or assist with customer product installs
Meet personal productivity, efficiency, and quality metrics
Prioritize and resolve issues of the highest technical and business severity
Handle customer concerns and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers
Keep accurate records of customer interactions by documenting them in Salesforce
Create and maintain customer-facing and internal software knowledge articles

Qualifications

Bachelor s degree in related discipline: Engineering, Computer Science, or Management Information Systems preferred
Strong problem-solving, decision-making, and critical-thinking skills
Experience working with SQL Server and databases
Experience with Microsoft Excel
Prior experience in a technical support role within a Windows environment and network troubleshooting
Experience using Salesforce