Assistant Manager Key Accounts Job in Intangles Lab Pvt. Ltd

Job Responsibilities: To take entire responsibility for building strong relationships with customers from the entire region. Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and upsell or promote our other solutions. Communicate all product features with customers proactively. Serve as the crucial link of communication between key customers and internal teams. Being able to identify or prepare hypotheses for all vehicle-related issues. Building trust and strong relations with a portfolio of key customers and their team members to ensure customer loyalty. Continuously engage customers by highlighting all vehicle and driver-related issues, periodic performance reports, etc. Familiarizing customers with platform and hardware features: Conducting product demonstration and detailed training of the entire solution. Handling customer queries about the product and services through personal meetings, calls, emails or WhatsApp. Building a thorough understanding of the customer s key needs and requirements: Propose solutions to meet their objectives and goals. Identify any additional requirements and work on a plan with the internal teams to develop and deliver the same. Validating data of the vehicle and the data captured on the platform and establishing a clear understanding of the issues with the customer. Generating repeat sales and other references through key customer accounts. Qualification and Skills: Master s or Bachelor s Degree in Engineering (Degree in Automobile or Mechanical is preferred). Strong communication and interpersonal skills. Must be fluent in English & any one regional language. Knowing multiple languages amongst these will give you a big edge. Good knowledge of Vehicles, Diesel Engines and use of Scan Tools (Error Codes). 0-5 years of experience in vehicle service and technology solutions to Truck and Bus Fleet Operators. Good knowledge of Fleet (Truck and Bus) operations. Sound knowledge of MS Office Tools for reporting. Immediate joiners will be given priority.