Customer Quality Engineer - Hardware Job in Intel Corporation

Job Description

Intel is looking for an experienced Customer Quality Engineer to play a key technical support role for Xeon platforms, acting as a primary contact for pre- and post-sales support. In this role, you will represent Intel in customer engagements, ensuring that customer needs are accurately communicated within Intel and that technical challenges are resolved efficiently. You will collaborate closely with Sales and Marketing (SMG) and internal engineering teams to drive strategic technical support and enablement.

Key Responsibilities:

• Xeon systems technology enabling, supporting customers in hardware design and validation.
• Provide hardware design support, including schematic reviews, layout analysis, SI (Signal Integrity), PI (Power Integrity), mechanical, and thermal analysis.
• Debug and resolve hardware issues, working closely with internal and external partners.
• Develop and publish technical documentation, collaterals, and training materials for DCAI (Data Center and AI) platforms.
• Manage Field Action Customer Returns (FACR) and returns management.
• Support customer production challenges by offering technical expertise and resolution strategies.
• Enable early worldwide customer issue support, facilitating platform debug and silicon failure analysis.
• Provide post-sales technical support for installation, implementation, and maintenance of DCAI reference platforms.
• Ensure Intel solutions are fully functional and meeting customer specifications, with follow-up technical support as needed.

Qualifications & Experience:

Educational Requirements:

• B.E in Electronics & Communication Engineering or a related field.
• Minimum of 15 years of industry experience in relevant areas.

Technical Expertise:

• Experience in Xeon platforms hardware design and validation.
• Strong knowledge of schematics, layout, mechanical, and thermal analysis.
• Experience in electrical validation and signal integrity (SI) analysis (desirable).
• Expertise in hardware issue validation and debug.
• Proven ability to develop technical documents and presentations for customer training and support.

About Intel Validation Engineering (iVE) Group:

The Intel Validation Engineering (iVE) Group plays a crucial role in Intel s product leadership, ensuring that the latest cutting-edge designs and technologies meet the highest quality standards. iVE is responsible for validating, debugging, and optimizing Intel s products, ensuring the timely delivery of Intel s annual technology roadmap.

Intel s Commitment to Diversity & Inclusion:

Intel is committed to providing equal employment opportunities to all qualified applicants regardless of race, gender, religion, nationality, disability, or any other protected characteristic under local laws.

Why Join Intel?

Intel offers a best-in-class compensation and benefits package, including:

• Competitive salary, stock options, and performance-based bonuses.
• Comprehensive healthcare, retirement plans, and paid time off.
• Opportunities for career growth, leadership, and professional development.