Duty Manager Job in Intercontinental Hotels Group
Duty Manager
Intercontinental Hotels Group
4+ weeks ago
- Mohali, Ajitgarh, Punjab
- Not Disclosed
- Full-time
- Permanent
Job Summary
-Oversee night audit function and preparation of daily financial reports.-Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.-Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.-Ensure front office staff provides guests with prompt service, professional attention and personal recognition-Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
-Oversee night audit function and preparation of daily financial reports.-Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.-Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.-Ensure front office staff provides guests with prompt service, professional attention and personal recognition-Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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