Guest Service Assistant - Reservations | Crowne Plaza New Delhi Mayur Vihar Noida Job in Intercontinental Hotels Group
Guest Service Assistant - Reservations | Crowne Plaza New Delhi Mayur Vihar Noida
Intercontinental Hotels Group
4+ weeks ago
- New Delhi, NCT
- Not Disclosed
- Full-time
Job Summary
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path. Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD). Record and process reservations made by phone/fax/email, website and GDS. Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region. Maintain knowledge of special rates/ offers/ promotions. Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence. Maintain high Signature test call scores. Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path. Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD). Record and process reservations made by phone/fax/email, website and GDS. Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region. Maintain knowledge of special rates/ offers/ promotions. Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence. Maintain high Signature test call scores. Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies
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