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Customer Service Associate Non-voice Job in Intouchcx

Customer Service Associate Non-voice

Intouchcx 8 hours ago
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Job Summary Job Title: Customer Service Associate - Non-Voice
Location: Bengaluru, India
Company: IntouchCX
Experience: 6 months to 4 years
Job Type: Full-time

About IntouchCX
IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team.

Role Overview
As a Customer Service Associate - Non-Voice, you will:
  • Handle customer support through email and chat, resolving technical and service issues.
  • Build trust by empathizing and communicating clearly with customers in writing.
  • Use advanced troubleshooting to provide tailored solutions.
  • Give feedback to improve team services and processes.
  • Manage customer communication during critical events and escalations.

Skills & Qualifications
  • 6 months to 4 years experience in customer service, including phone, email, or chat support
  • Fluent in written English with excellent communication skills
  • Experience in gaming or tech support is a plus
  • Strong analytical, multitasking, and troubleshooting skills
  • Self-motivated and eager to learn new technologies daily
  • Team player with a passion for customer service and gaming

Benefits
  • Competitive salary with performance-based incentives
  • Continuous learning and career growth opportunities
  • Employee rewards and engagement programs
  • Free food and transport for on-site shifts
  • Comprehensive medical insurance
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Apply Now
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