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Customer Service Associate Voice Job in Intouchcx

Customer Service Associate Voice

Intouchcx 4+ weeks ago
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Job Summary Job Title: Customer Service Associate Voice
Location: Bengaluru, India
Company: IntouchCX
Experience: 6 months 4 years
Job Type: Full-time

About IntouchCX
IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections.

Job Overview
As a Customer Service Associate Voice, your role is to:
  • Interact with customers via calls, resolving their issues end-to-end.
  • Offer empathetic, efficient, and solution-oriented support.
  • Go the extra mile to ensure customer satisfaction and loyalty.
  • Provide "white glove" service, representing the brand at the highest standard.

Key Responsibilities
  • Handle voice-based customer interactions and solve issues independently.
  • Build rapport, identify problems, and provide appropriate resolutions.
  • Keep customers informed about resolution timelines.
  • Maintain a high level of professionalism, accuracy, and courtesy.

Requirements
Education: Post-secondary degree in any field
Experience: 6 months 4 years in customer service (voice preferred)
Skills:
  • Fluent in spoken English
  • Strong problem-solving and analytical skills
  • High emotional intelligence and judgment
  • Able to work in night shifts and under pressure
  • Quick learner with a customer-first attitude

Benefits
  • Attractive salary with performance incentives
  • Medical insurance
  • Free food and transport (if working on-site)
  • Learning & growth opportunities
  • Employee engagement, rewards, and recognition programs

Qualification :
Post-secondary degree in any field
Experience Required :

Minimum 1 Year

Vacancy :

2 - 4 Hires

Apply Now
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