BriefCase
BriefCase

Technical Support Associate Job in Intouchcx

Technical Support Associate

Intouchcx 4+ weeks ago
Apply Now
Job Summary Job Title: Technical Support Associate
Location: Bengaluru, India
Company: IntouchCX
Experience: Minimum 6 months (with international customers)
Job Type: Full-time

About IntouchCX
IntouchCX delivers premium customer experiences for major global brands across voice, chat, email, and social platforms. They are known for their tech-forward support and commitment to quality-driven service.

Role Overview
As a Technical Support Associate, you will:
  • Provide multi-level support for hardware, software, OS, and network issues.
  • Troubleshoot problems using remote access, email, and phone.
  • Deliver technical advice, resolve issues, and ensure customer satisfaction.
  • Represent the brand with strong communication and technical expertise.

Key Responsibilities
  • Diagnose and resolve software application and hardware issues
  • Handle installation and maintenance of operating systems and computer applications
  • Troubleshoot network/VPN/intranet/internet connectivity problems
  • Provide guidance and recommendations based on customers technical issues
  • Set up and support laptops, desktops, notebooks, and related hardware
  • Maintain high standards of technical documentation and resolution tracking

Qualifications & Skills
Experience: At least 6 months of technical support (international BPO/tech support preferred)
Language: Fluent spoken English
Skills:
  • Excellent problem-solving and analytical thinking
  • Strong interpersonal and customer handling skills
  • Good knowledge of consumer electronics, IT products, OS, and networks
  • High emotional intelligence and ability to remain calm under pressure
  • Passion for technology and self-learning

Benefits
  • Competitive salary with performance-based incentives
  • Medical insurance
  • Free food and transport (for on-site shifts)
  • Growth opportunities through training and development
  • Strong employee recognition and engagement programs
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Apply Now
Similar Jobs for you