BriefCase
BriefCase

Vip Customer Service Associate Job in Intouchcx

Vip Customer Service Associate

Intouchcx 9 hours ago
Apply Now
Job Summary Job Title: VIP Customer Service Associate
Location: Bangalore, India
Company: IntouchCX
Experience: 2-4 years
Job Type: Full-time

About IntouchCX
IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team.

Role Overview
As a VIP Customer Service Associate, you will:
  • Interact daily with VIP customers across phone, social media, chat, and email.
  • Proactively engage customers to boost participation in sales events and enhance retention.
  • Manage forums and social media channels, moderating posts, escalations, and bugs.
  • Deliver personalized, script-free service tailored to VIP needs.
  • Analyze Beta feedback and provide insights.
  • Provide exceptional service that minimizes escalations and maximizes satisfaction.

Requirements & Skills
Education: Post-secondary degree in any field
Experience: 2-4 years in customer service, preferably with script-free chat and email processes
  • Fluent in spoken and written English with excellent comprehension
  • Strong analytical skills and attention to detail
  • Ability to multitask, prioritize, and meet deadlines
  • Calm, professional, and able to work with a sense of urgency
  • Comfortable working night shifts
  • Positive attitude with critical thinking and excellent interpersonal skills

Benefits
  • Competitive compensation with performance incentives
  • Robust learning and growth opportunities
  • Recognition programs and employee engagement initiatives
  • Free food and transport (for on-site work)
  • Medical insurance coverage
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

Apply Now
Similar Jobs for you