Director - Account Management Job in Intugine Technologies

Director Account Management

Location: Bengaluru

Work Type: Full-Time

About Intugine

Ever wondered how your favorite ice cream, electronic gadgets, or furniture make their way to you on time and in perfect condition?

Behind the scenes, these items journey through a global network of complex supply chains and that s where Intugine comes in.

We are a leading supply chain visibility platform trusted by 75+ global enterprises including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and more. By enabling real-time, multimodal visibility (across air, land, sea, and rail), we help brands eliminate inefficiencies, cut logistics costs, and deliver on time, every time.

As a proud technology partner to the Government of India s National Logistics Policy, we integrate with systems like FASTag, Port Community System, and FOIS, bringing deeper insights and intelligence to modern logistics.

About the Role

We re looking for a Director Account Management to join our senior leadership team and take ownership of our enterprise customer relationships.

In this role, you ll lead the Account Management and Customer Success function, responsible for driving customer value, growth, renewals, and satisfaction. You ll be the voice of the customer internally, while acting as a strategic consultant and trusted partner to top executives across our client portfolio.

This is a high-impact leadership role that blends strategic thinking, team leadership, and customer-centric execution.

Key Responsibilities

• Portfolio Growth: Drive expansion and retention through cross-selling and up-selling across Intugine s product suite.
• Team Leadership: Manage, mentor, and grow a team of high-performing account managers. Identify training needs and set performance goals.
• Strategic Relationships: Build and maintain strong relationships with key enterprise clients, especially at the CXO level.
• Customer Success Strategy: Develop and implement frameworks to ensure customer satisfaction, adoption, and long-term value realization.
• P&L Ownership: Own and manage the P&L for the enterprise account portfolio.
• Renewals & Retention: Lead the renewal strategy and exceed retention goals through proactive engagement and value delivery.
• QBRs & CSAT: Conduct regular QBRs, track satisfaction (CSAT), and resolve escalations in partnership with delivery and technical teams.
• Executive Communication: Communicate effectively with client stakeholders across levels; act as a strategic advisor on business and operational challenges.
• Account Mining: Identify new revenue opportunities by unlocking additional stakeholders and business units within existing accounts.
• Goal Setting & Cross-Functional Alignment: Collaborate with internal teams including sales, product, and delivery to align goals and drive customer outcomes.
• Coaching & Mentoring: Develop direct reports through regular feedback, coaching, and leadership development.

What We re Looking For

• 8+ years of experience in Account Management, Customer Success, or Enterprise Sales
• 4+ years of leadership experience managing high-performing teams
• Proven success in growing strategic accounts and delivering long-term value
• Strong background in B2B SaaS; experience in logistics or supply chain tech is a strong advantage
• Experience navigating complex sales cycles and executive-level conversations
• Excellent communication, stakeholder management, and problem-solving skills
• Self-starter mindset; thrives in a fast-paced, evolving business environment

Why Join Intugine?

At Intugine, you won t just manage accounts you'll build real partnerships that shape the future of global logistics. As part of our leadership team, you'll have the autonomy, support, and vision to make an impact that lasts.

Perks & Benefits:

• Employee Stock Options Grow with us and share in our success
• Comprehensive Health Cover Your well-being is our priority
• Personal Development Budget We invest in your growth
• Flexible Working Hours Work when you're at your best
• Generous Parental Leave Family first
• Equal Pay Policy Transparent and fair compensation
• Education Assistance For your continuous learning journey
• Autonomy & Ownership Run your show with full support
• Life Skills Training Tax planning, mental wellness, and more
• Company Outings & Paid Time Off Recharge and reconnect

Ready to Drive Impact at Scale? Join Intugine as we transform how the world moves goods. Become a key player in powering smarter, faster, and more visible supply chains.