Manager - Customer Retention Job in Iserveu Technology Pvt Ltd

Job Responsibilities-

- Managing an excellent relationship between our company and our customer.

- Owning the ultimate success of iServeU customers, including customer on boarding, deployment, retention, and renewal. Ensuring that customers derive maximum value from their investments in iServeU and fully leverage their subscriptions and services on an ongoing basis.

- Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

- Proactively manage each customer's business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals.

- Drive and execute customer renewals

- Act as the key interface between the customer and all relevant divisions

- Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner

- Monitor, report and analyze Clients- volumes, forecasts and order conversion

- Develop new strategies for customer retention activities.

- Respond to customer queries and address service complaints in a timely manner.

- Analyze customer feedback and develop new techniques to ensure customer retention.

- Provide excellent customer services and ensure customer satisfaction.

- Build positive working relationships with customers for repeat businesses.

- Make sales calls to existing and new customers for business growth.

- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.

Here is what we need you to have:

- Fanatical about customer success and tenacious at driving long-term customer value.

- Self-starter with a proven track record of driving customer success at all levels.

- Good at Handling stressful situations and deadline pressures well

- Highly data-driven with a commitment to progress. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.

- Excellent at verbal and written communication skills.

- A team player with the highest level of integrity.

- Ability to understand customer requirements, identify upsell and cross-sell opportunities to deepen penetration of iServeU solution within customer environment.

- 6 to 12 years of Customer Relation Management, Sales account management or related experience in IT, Telecom, Bank, Fintech, BPO