Fraud And Risk Analyst Job in Iserveu

Job Title: Fraud and Risk Analyst

Location: Bhubaneswar, Odisha

Experience: 1 3 Years

Industry: Fintech, Banking & Financial Services

Department: Risk & Compliance

Employment Type: Full-Time

About iServeU

iServeU is a leading banking infrastructure provider across the APAC region, enabling digital transformation for financial institutions through embedded fintech solutions. As a certified partner of NPCI and VISA, iServeU offers a cloud-native, microservices-enabled platform with over 5000 configurable solutions tailored for banks, NBFCs, and fintech organizations.

We process 2500+ transactions per second using distributed architecture powered by Kubernetes (K8s).

Our platform integrates 1200+ microservices, transforming how financial institutions deliver services.

Serving over 20 banks and 250+ enterprises in 5 countries, we manage full transaction lifecycles: deposits, withdrawals, transfers, payments, and lending.

Our team of 500+ is primarily tech-focused (80%) across Bhubaneswar, Bangalore, and Delhi.

Backed by $8 million in funding, we are rapidly scaling innovation and expanding our fintech footprint.

Job Summary

We are looking for a proactive and analytical Fraud and Risk Analyst to join our team in Bhubaneswar. The ideal candidate will be responsible for real-time transaction monitoring, fraud detection, and ensuring regulatory compliance in line with KYC, chargeback, and AML requirements. This role involves close coordination with banks, merchants, law enforcement, and internal stakeholders to mitigate financial risks and ensure secure customer experiences.

Key Responsibilities

• Monitor real-time transaction queues to detect and investigate high-risk or suspicious activities.
• Analyze customer transactions for signs of fraud, account takeovers, identity theft, and policy violations.
• Cancel unauthorized transactions and reduce potential financial losses through timely interventions.
• Investigate disputes, chargebacks, and coordinate recovery with partner banks, merchants, and wallets.
• Maintain and update fraud prevention rules based on trend analysis and emerging risks.
• Liaise with Cyber Crime departments by handling and closing complaints via Cyber Police Portals.
• Create and maintain fraud analysis models to enhance detection efficiency and reduce false positives.
• Generate Suspicious Activity Reports (SARs) and present risk summaries to management.
• Perform KYC and compliance checks, ensuring adherence to AML and identity verification protocols.
• Investigate and respond to customer and merchant chargeback claims; monitor chargeback ratios and recommend improvements.
• Proactively identify opportunities to enhance fraud prevention systems, processes, and tools.

Required Skills & Qualifications

• Bachelor s degree in Finance, Commerce, Business Administration, or related field.
• Minimum 6 months of experience in transaction monitoring or fraud detection.
• In-depth understanding of the chargeback process (Visa, Mastercard, etc.) and regulatory guidelines.
• Familiarity with KYC/AML regulations, digital payments, and banking fraud mechanisms.
• Strong analytical thinking, problem-solving, and decision-making capabilities.
• Proficient in MS Excel and Advanced Excel functions (VLOOKUP, pivot tables, data comparison).
• Excellent communication and coordination skills for cross-functional and external stakeholder engagement.

Nice to Have:

• Experience working in a fintech or digital payments ecosystem.
• Exposure to fraud prevention tools and cyber risk platforms.
• Basic knowledge of SQL or data querying is a plus.

Employee Benefits

• Competitive Salary Packages
• Health Insurance for Employees
• Guest House & Fooding Facility
• Access to Sports Events & Cultural Activities
• Learning & Development Opportunities
• Comprehensive Product and Industry Training
• Well-equipped Cafeteria and Office Amenities