Software Support Engineer Job in Isoftcells

Job Title: Technical Support Specialist

Location: Bengaluru

Experience: 0-2 Years

Job Overview

We are looking for a passionate and customer-focused Technical Support Specialist who will provide high-quality support to our customers while ensuring their technical issues are resolved promptly. You will use your technical knowledge to analyze and troubleshoot software problems, collaborate with our Product and Engineering teams, and help improve the overall customer experience. This is a great opportunity for someone eager to develop their technical skills and grow in a fast-paced environment.

Key Responsibilities

• Customer Support: Acknowledge customer concerns, empathize with their issues, and conduct a thorough analysis to offer effective solutions. When needed, ask follow-up questions to refine the diagnosis.
• Troubleshooting: Leverage your technical knowledge to efficiently troubleshoot software-related issues. Ensure that solutions are accurate and delivered in a timely manner, escalating to senior teams when deeper technical investigation is required.
• Collaboration: Work closely with Product and Engineering teams to relay customer feedback, and contribute to identifying and implementing new features and functionalities.
• Technical Communication: Clearly communicate technical details to both technical and non-technical audiences, ensuring all parties understand the issue and the solution.
• Continuous Learning: Stay up to date with the latest technology trends and new tools, keeping your problem-solving skills sharp.
• On-Call Support: Participate in an on-call rotation to provide support outside regular working hours as needed.

Required Skills & Qualifications

• Technical Knowledge: Basic understanding of programming and scripting languages such as PHP, Java, Angular, and JavaScript.
• Operating Systems: Basic knowledge of Windows and Linux OS.
• Cloud Software: Familiarity with cloud-based software applications, including installation, administration, and troubleshooting.
• Error Log Analysis: Ability to analyze and interpret error logs for Java programs, Windows OS, and Linux OS.
• Database Administration: A general understanding of database administration concepts.
• Cloud Platforms: Exposure to cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform (GCP) is a plus.
• Networking: Understanding of network fundamentals and the ability to analyze network traces.
• API Knowledge: Experience or familiarity with API design and development.
• Security: Understanding of how data is securely transmitted across the network.

Communication & Soft Skills

• Clear Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly to a wide range of users.
• Active Listening: Strong listening skills to effectively understand customer concerns and resolve issues efficiently.
• Patience and Empathy: Ability to show patience, empathy, and compassion, ensuring customer satisfaction.

Why Should You Apply?

• Fast-Paced Environment: Work in an energetic environment that promotes innovation and fast decision-making.
• Growth Opportunities: Enjoy accelerated growth, skill development, and rewards for your contributions.
• Collaborative Culture: Work with industry leaders and the best minds in the field.
• Flexible Work Hours: Benefit from a flexible work schedule that suits your lifestyle.

Interested?

If this role resonates with you, don t hesitate to apply! We offer plenty of room for growth and an exciting career at iSoftcells. Let s celebrate work and thrive together!