Technical Support Job in Itpreneur Data System Pvt. Ltd.

Required Skill Set:

Strong understanding of Desktop and laptop issues, wireless & Ethernet configuration.
Strong technical and analytical skills.
Solid experience in problem analysis and resolution of common software problems.
Proven ability to function in a self-directed environment.
Must excel in a fast-paced, agile environment where critical thinking and strong
Problem-solving skills are required for success. Should be positive, proactive, and readily embraces change
Ability to handle clients professionally during all interfaces.
Should be capable of working in a 7*24 support environment.
Strong written and verbal communication skills.

Key areas of responsibility:

Provide troubleshooting and technical support via phone, web-based tools, and internal
Supported applications.
Advise customers regarding the product s proper use and address specific user
Issues and requests.
During problem escalations, act as a liaison between customers and Tier 2 supports.
The candidate will assist the customer base during various installation processes.
Adequate knowledge of products, system utilities, and operating systems to
Investigate system issues and provide accurate solutions to them
Represent CompuCom in a professional manner and communicate effectively to stakeholders
Maintain the highest level of customer satisfaction by resolving all technical and
Non-technical issues and concerns.
Other duties as assigned.

Package: Up to 3.5 LPA

IMP Instructions:

Candidates who have paid full fees are only eligible to apply

Client has the right to modify the criteria on the spot.

Candidates should be ready to relocate if required.

Shortlisted candidates need to attend a test & interview as per the schedule else will be blacklisted

Please prepare Aptitude thoroughly.