Technology Support Ii Job in J.p. Morgan

Job Title: Technology Support II

Location: Bengaluru, India

Department: Corporate Technology Team, JPMorgan Chase

Job Description

As a Technology Support II within the Corporate Technology team at JPMorgan Chase, you will leverage best practices in software engineering to solve complex business problems and drive excellence in technology solutions. You will be responsible for working on small to medium projects independently and collaborating with cross-functional teams to enhance your understanding of business needs and relevant technologies.

This role involves championing site reliability practices, applying your experience in Agile SDLC, and proficiency with development toolsets. You will have a solid understanding of application, data, and infrastructure architecture, and effectively use ETL software such as Ab Initio. Staying updated on industry trends, leveraging your knowledge of financial instruments, and fostering an innovative culture will be key to your success. You will apply your software skills in business analysis, development, maintenance, and improvement, all while collaborating within large teams to achieve the organization s goals.

Key Responsibilities

• Site Reliability: Champion site reliability culture, providing technical influence across the team.
• Agile Practices: Apply your experience with Agile SDLC and proficiency with development tools.
• Application & Infrastructure Architecture: Demonstrate solid knowledge in application, data, and infrastructure architecture disciplines.
• ETL Software Usage: Utilize Ab Initio ETL software effectively to process and integrate data.
• Industry Awareness: Stay informed about technology trends and best practices across the industry.
• Financial Instrument Knowledge: Leverage knowledge of various financial instruments in your work.
• Innovation Culture: Foster an innovative culture, bringing passion and creativity to problem-solving.
• Software Skills Application: Apply your software skills in business analysis, development, maintenance, and improvement.
• Collaboration: Collaborate effectively in large teams to meet organizational goals.
• Independent Work: Work independently and take the initiative on tasks and projects.

Required Qualifications, Capabilities, and Skills

• Training & Certification: Formal training or certification in application support concepts, with 2+ years of applied experience.
• Programming & Scripting: Experience in Python or similar programming languages.
• Automation Tools: Experience with automation tools such as Ansible, Autosys, or Control-M.
• Site Reliability Knowledge: Emerging knowledge of reliability, scalability, performance, security, and site reliability best practices.
• Monitoring & Alerting: Familiar with service level objective alerting and monitoring tools (e.g., Splunk, Datadog, Dynatrace).
• CI/CD Tools: Familiar with continuous integration and delivery tools such as Jenkins, GitLab, or Terraform.
• Automation with Terraform & Python: Emerging knowledge of Terraform and automation in Python.
• Containers & Orchestration: Emerging knowledge of containers and container orchestration tools (e.g., ECS, Kubernetes, Docker).
• Collaboration Skills: Strong communication and collaboration skills, with the ability to thrive in a fast-paced, dynamic environment.

Preferred Qualifications

• Cloud Experience: Experience with cloud platforms (preferably AWS) and setting up infrastructure using Terraform.
• Platform Experience: Advantageous to have experience supporting applications on platforms such as Databricks, Snowflake, or AWS EMR.
• Virtualization & Cloud Architecture: Knowledge of virtualization, cloud architecture, and services for automated deployments.

About JPMorgan Chase

JPMorgan Chase is one of the oldest and most prominent financial institutions in the world. With over 200 years of history, we provide innovative financial solutions to millions of consumers, small businesses, and some of the world's largest corporate, institutional, and government clients. Our services span across investment banking, consumer banking, small business banking, commercial banking, financial transaction processing, and asset management. Join us and be part of a global leader in the financial services industry.