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Enquiry Processing Associate - Marketing Job in Jindal Aluminium

Enquiry Processing Associate - Marketing

Jindal Aluminium 23 hours ago
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Job Summary

Position: Enquiry Processing Associate Marketing

Department: Marketing Extension

Location: Bengaluru


Role Overview:

We're looking for a responsive and detail-oriented Enquiry Processing Associate to manage incoming enquiries from Key Account Managers (KAM) through phone, email, and chat. This role involves accurately processing enquiries, providing product information, resolving issues, and collaborating across teams to ensure excellent customer service.


Key Responsibilities:

  • Respond promptly and professionally to enquiries from KAM via phone, email, and chat.
  • Accurately process and document all enquiries in the company system.
  • Provide clear and detailed information regarding products, services, and company policies to KAM on a daily basis.
  • Resolve customer issues efficiently and escalate complex cases to the relevant departments or personnel.
  • Maintain current knowledge of company products, services, and technologies.
  • Work closely with other departments to ensure enquiries are addressed comprehensively and promptly.
  • Generate, present, and analyze reports on enquiry trends to support continuous improvement.

Qualifications & Skills:

  • Bachelor s degree in Business Administration (BBA) or any other discipline.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail and organizational skills.
  • Ability to work collaboratively in a team environment.
  • Proficient in using communication tools and enquiry management systems.

Qualification :
Bachelors degree in Business Administration (BBA) or any other discipline.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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