Executive - Qa Job in Job Excel

Accountabilities

Responsibilities

Key Performance Indicator

Customer documentation/sample request

Timely provide documentation/sample requested by customer.

Customer Satisfaction

Customer Queries(Internal and External)& Complaints

Supports to respond customer queries/complaints and submission of response within timeframe.

Supports to prepare timely response for the customer complaints.

Customer Satisfaction

Customer Audit/Visit

Be an active member during customer visits / audits.

Quality System

Communication

Day to day communication with HOD.

To raise employee related issues with management.

Zero communication lapse

Safety

Ensuring safety of self and sub ordinates.

Raise safety concerns to avoid near miss and incidents

To provide safety suggestions.

Be a safety role model for other employees

Zero injury/incidents

Documentation

Responsible to maintain ISO 9001/QMS documentation.

Change management for system, product, process etc. by conducting Impact analysis.

Be an active member to conduct internal audit.

Maintain, track and monitor the Change control, OOS and CAPA mechanism with their impact analysis to move towards a zero defect organization.

Ensure new projects have TTD in place prior to execution of batch at plant.

Monitor and track for the stability of all the products ship from site.

Prepare and review the annual product quality.

Ensure Batch management report (BMR) and other formats are recorded correctly and review associated documents.

Track and monitor the validation activity at plant.

Ensure that material ship to customer must be as per customer specific specification needs.

Zero defect Organization

Finished material Release

Responsible for dispatch related activities in line with customer requirements.

Issue label, packing sheet and certificate of analysis for dispatch activity.

Customer Satisfaction