Customer Success Specialist Job in Jodo

Key Responsibilities Sales: Consultative selling by pitching product to customers both in offline event and via tele-sales Building a long-term relationship with customers Ability to think on the feet and understand the customer pulse and pitch accordingly Ability to take rejections and not let it affect the pitch to the next customer Resourceful: Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility Not taking no for an answer - persistent with the customers while being pleasant and respectful; ability to engage and persuade Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure Understand customer concerns and relay it back to the product team to improve the product & application process Collections: Handle payment delays from customers through dialogue and persuasion Requirements Passionate about talking to and understanding customer needs Fluent communication in English Passionate about personal growth and making a difference Benefits Compensation: Negotiable based on candidate profile (fixed + incentives) Opportunity to be part of the early-stage fintech startup and make an impact High performers in this role will be given additional exposure What are we looking for? Self-starter with a high sense of ownership Comfortable to work with minimal supervision Hungry to learn and grow Passion to learn & be a better version of oneself; motivated to succeed Bias for action Have the temperament to experiment and execute in uncertainty Hustler Ability to generate resources to solve a problem Intellectual honesty Always seeking and presenting truth irrespective of personal POV or beliefs Mission-oriented Deeply care about delivering value and making an impact on customer s lives