Customer Support Job in Johareez.com Auctions Pvt. Ltd.
Customer Support
Johareez.com Auctions Pvt. Ltd.
4+ weeks ago
- Jaipur, Rajasthan
- Not Disclosed
- Full-time
Job Summary
Qualification : Graduate or post graduate degree in business or related field preferred; or equivalent combination of education and experience.
- Graduate or post graduate degree in business or related field preferred; or equivalent combination of education and experience.
- Should have an understanding of business-to-business relationships and a working knowledge of healthcare/hospital industry and information delivery systems
- Should be able to present to senior-level executives
- Approachability and skills of understanding others
- Team Player and willingness to learn
- Should be soft spoken and patient while dealing with customers
- Answering phones calls/email/faxes and letters and providing exceptional customer service in a timely and efficient manner
- Providing problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.
- Providing the customer with the best of solution
- Staying updated with the changing market scenario
- Ensuring call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
- Collaborating with team members on knowledge transfer, support policies, procedures and standards
Qualification : Graduate or post graduate degree in business or related field preferred; or equivalent combination of education and experience.
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