Manager -automation/self-service Job in Juniper Networks

Position: Manager Automation/Self-Service

Business: Future of Experience

Location: Bangalore

About Juniper Networks

At Juniper, we believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network depends on the creativity and dedication of our people a philosophy we call the Juniper Way.

Job Summary

We are seeking a highly accomplished professional with 15+ years of experience in developing and managing self-service and automation solutions powered by AI and Machine Learning (ML). The ideal candidate will have a proven track record of leading cross-functional teams, optimizing processes, and driving innovation in support and services functions.

Role and Responsibilities

Customer/Stakeholder Focus

• Maintain strong customer focus and drive innovation to meet business outcomes.
• Facilitate communication among internal and external stakeholders.
• Coordinate across technical teams to ensure timely service restoration, resolution, and root cause analysis.
• Monitor the effectiveness of implemented AI/automation solutions and continuously optimize them.

People Management

• Hire, train, and develop a high-performing team to deliver business goals.
• Demonstrate exceptional team management, fostering collaboration and innovation.
• Address conflicts and resolve team issues promptly and effectively.
• Plan team capacity and ensure adequate staffing to meet project demands.

Business Strategy & Execution

• Develop and execute a strategic roadmap for AI and automation in support & services, aligning with overall business objectives.
• Identify opportunities to optimize processes, reduce costs, and enhance user experience through AI-driven solutions.
• Ensure compliance with relevant regulations and industry standards.
• Track solution performance and make data-driven improvements.

Required Skills

• Strong understanding of AI and traditional ML models architecture, infrastructure, and frameworks.
• Proficiency in data analytics tools, models, and interpretation.
• Project management expertise with experience in large-scale automation initiatives.
• Familiarity with APIs and modern-stack technologies is beneficial.

Education & Experience

• Bachelor s degree in Engineering, Computer Science, or a related field (Master s preferred).
• 15+ years of experience, with at least 7 years in people management within relevant domains.

Our Values

The successful candidate will be a role model for the values of the Juniper Way:

• Be Bold
• Build Trust
• Deliver Excellence

Equal Opportunity Statement

Juniper Networks is an equal-opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability, or veteran status. We provide reasonable accommodation for individuals with disabilities throughout the hiring process.