- Address queries and complaints of customers over the phone, through emails, in a timely and effective manner
- Respond to emails and letters from customers regarding queries, in a timely manner
- Resolve customer complaints / issues received and resolved
- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same
- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers
- Good analytical skills
- Proficient in the use of MS-Office and MS-Outlook, especially MS-Excel
- Is capable of working in a high pressure environment
- Relationship building across all levels within the company
- Excellent written and verbal English communication skills
Qualification
- (UG - Any Graduate) and (Post Graduation Not Required) and (Doctorate Not Required) Exposure Previous experience in customer service is preferred Industry FMCG / Foods & Beverage / Hotels / Restaurants / Airlines / Travel
