Calling Executive/ Telecaller/ Senior Telecaller - Female Candidate Only Job in Ketto

What we require:

• Many of our existing high value donors on our platform abandon their donation midway or donation gets failed due to technical errors. You, as a calling representative will strive to retain these customers.
• The candidate would be required to call up those customers whenever they drop off from the donation funnel (at any step).
• These are pre-existing donors of Ketto who have previously donated to us & would have shown interest in donating to any fundraiser on Ketto recently, thus the candidate is expected to get all the information about this donor in our panel.
• The call will have 4 major objectives:-
• a) To show gratitude towards donors, keeping in mind the tone of voice by thanking them for the work they have done to save many lives.
• b) Get an idea as to why they dropped off from donating to a fundraiser and make note of their feedback. It could be a technical error or their personal choice, but gathering this information is crucial.
• c) Sales - This is where the candidate will request the donor to donate on that particular fundraiser itself by persuading them.
• d) If the opportunity presents itself, the candidate would be expected to upsell the amount. (For example: Let s assume INR 1000 was amount they were intending to donate, the candidate would try & upsell 25% more).

Qualifications:

• Ability to thrive in a dynamic, fast-paced startup environment. Holding a Bachelor's degree or an equivalent diploma.
• Strong communication skills - verbal and written. Knowing at least one language apart from English and Hindi is a strong plus.
• Multi-tasking ability - You can efficiently prioritise and quickly resolve multiple queries.
• Empathy - Ketto works with patients and their caregivers. Empathy is an essential trait.
• Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow.
• Open to handling queries during off-work hours, on occasion.