Process Associate Job in Kg Information Systems Private Limited

Job Description:

This position requires understanding of patients and coordinates efficiently on their needs. Possess good organizational skills and able to multi-task & prioritize in high-volume, faced environments.

ROLES & RESPONSIBILITIES:

• Answers high volume of calls; transfers and directs calls; provides exceptional customer service via telephone
• Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, rescheduling and follow up calls)
• Communicates clearly and effectively (both oral and written) with patients, clients, peers and management
• Accurately inputs data into EMR (Electronic Medical Records) databases
• Answers all inquiries from patients, customers and third party vendors; provides clinic directions / hours of operation
• Contacts health plans and verifies patient insurance information
• Demonstrates the ability to multi-task; simultaneously thinks, talks and types

REQUIREMENTS:

• Excellent phone skills
• Candidates from international Customer service voice process.
• Flexible to work in continuous Night shifts
• Basic knowledge of health care terminology highly desired
• Candidates from Healthcare background will be an added advantage.

QUALIFICATIONS:

• Any graduates are eligible