Walk In Interview || Customer Service || Call Center || Bpo | Job in Kgn Recruiter
Walk In Interview || Customer Service || Call Center || Bpo |
- South Delhi, NCT
- Not Disclosed
- Full-time
Duties and Responsibilities
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organizations service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.
Requirements:
Excellent communication skills, including verbal with proper grammar.
Ability to work with others in a close manner.
Good computer skills.
Good multi-tasking skills.
Skills and Specifications
Technical expert in related computer applications.
Able to react effectively and calmly in emergencies.
Able to maintain customer confidentiality.
Salary : 1 Lac 50 Thousand To 2 Lac 75 Thousand P.A.
Qualification : Higher Secondary, Diploma, Other Bachelor Degree
