Tech Support Executive Job in Knowlarity Communications Pvt. Ltd.

Description

• Be the SPOC for all the customers of Knowlarity. As a Tech Support Executive, you will solve their queries, complaints and requests within TAT and increase customer delight.

Responsibilities:

• Being the first point of contact for customers with queries, complaints and requests
• Ensuring timely and professional responses to customers/clients
• Taking ownership of tickets received and ensure closure till the customer is satisfied

Must-have:

• Outstanding communication (written and oral) and interpersonal skills
• Display customer empathy solution-driven approach
• Minimum 1 year of experience in technical support in voice, chat and email
• Flexibility with rotational shifts and rotational weekly-offs
• B.Tech in Computer Science (Preferred)