Trainer Job in Kochartech

Deliver new Hire training to all new hire support agents and refresher training to existing agents on the floor

Attend all training calls with client as well as internal meetings and provide updates, information and inputs from Process Training

Participates in all internal and external calibration sessions

Responsible for the delivery of soft skill, sales / product training Alternates shifts according to training requirements

Performs all procedures completely and accurately

Provides feedback to management regarding process improvements

Experience in domestic BPO is a must.

Graduate in any discipline

Min 2 years overall work experience (Preferred customer services experience), should have minimum 6 months experience working as Trainer

Should be comfortable working in any shift

Excellent communication and data presentation skills Good communication skills both verbal and written

Problem solving ability and analytical skills

Excellent attention to detail and work with the highest level of accuracy

24*7 and Rotational shift environment Male candidates should be open for night shift