Senior Content Specialist Job in Kore.ai

Job Opening: Senior Content Specialist

Location: Hyderabad | Full-Time

About Kore.ai

Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies.

Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M.

About the Role

Are you passionate about storytelling, technology, and creating content that drives conversations? Do you thrive on transforming complex technical concepts into compelling narratives that resonate with customers? If so, we re looking for a Senior Content Specialist to help shape our brand s voice, educate our audience, and fuel engagement across multiple platforms.

In this role, you'll create a wide variety of content, from long-form blogs and whitepapers to short-form content like social media posts and infographics. You ll collaborate with product, customer success, and research teams to translate technical insights into valuable, educational, SEO-rich, and thought-provoking content that connects customer challenges with our solutions.

Key Responsibilities

• Create high-impact content: Develop long-form assets (blogs, whitepapers, guides) and engaging short-form content (infographics, social media posts) that captivate our audience.
• Translate technical concepts: Understand our product s technical aspects and craft content that highlights customer pain points and business value.
• Leverage research & insights: Use customer stories, industry reports, and data-driven research to enrich content with credibility and depth.
• Drive thought leadership & engagement: Develop content that sparks discussions, educates audiences, and enhances brand authority in the industry.
• Optimize for SEO & discoverability: Write content that balances storytelling with keyword optimization to improve search rankings and organic reach.
• Collaborate cross-functionally: Work closely with product marketing, demand generation, and sales teams to align content with business goals and customer needs.

Qualifications & Skills

• 5+ years of experience in content creation, marketing, or a related field.
• Proven experience in writing both long-form and short-form content that aligns with SEO best practices.
• Strong ability to understand and simplify complex technical concepts for diverse audiences.
• Exceptional writing, editing, and proofreading skills with a focus on clarity, style, and tone.
• Experience in creating content for a B2B audience, preferably in technology or AI sectors.
• Ability to collaborate with cross-functional teams to ensure content aligns with business goals and drives customer engagement.

Why Join Kore.ai?

• Work at the forefront of conversational AI technology, innovating for global enterprises.
• Join a rapidly growing company recognized by leading technology analysts in AI and automation.
• Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide.

Who We Are

Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.