Social Media Manager Job in Kore.ai

Job Opening: Social Media Manager

Location: Hyderabad | Full-Time

About Kore.ai

Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies.

Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M.

About the Role

We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact.

The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI.

Key Responsibilities

• Social Media Strategy & Content Creation: Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals.
• Create compelling content: Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Repurpose content assets (blogs, whitepapers, reports) into various post formats like polls, carousels, and videos to maximize engagement.
• Community Engagement & Growth: Actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations and join industry discussions to boost visibility.
• Analytics, Reporting & Optimization: Use tools like Sprout Social, Buffer, or Hootsuite for content scheduling, monitoring, and automation. Build reports to track engagement, follower growth, and lead generation.
• Lead Generation & Performance Tracking: Work with marketing teams to align social media with lead generation goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth.

Qualifications & Skills

• 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech.
• Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall.
• Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.).
• Expertise in social media analytics, reporting, and performance tracking.
• Knowledge of SEO, social media algorithms, and audience engagement strategies.
• 2+ years of experience with Figma and Canva for content creation and Asana for project management.
• Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making.
• An up-to-date portfolio of social media content, accounts, and performance metrics.

Wow Factor

• 5+ years with Figma, with the ability to create, edit, and animate digital content.
• Knowledge of Adobe suite, particularly Premiere Pro and After Effects, for video editing and animation of digital ads.
• Experience with AI tools within apps for work, including building content bots that align with brand values.

Why Join Us?

• Work at the forefront of conversational AI technology, innovating for global enterprises.
• Join a rapidly growing company recognized by leading technology analysts in AI and automation.
• Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide.

Who We Are

Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.