Technical Customer Support Job in Kovai Limited

What you ll do on the job:

• Taking ownership of customer issues reported and identify solutions to resolve.
• Communicating with customers quickly to get the issues resolved within SLA.
• Providing timely and accurate customer feedback and solutions.
• Supporting the role out of new features.
• Managing multiple cases at a time.
• Providing support in the form of procedural documentation.

Who ll be a good fit:

• Bachelor s degree in engineering - preferably Computer Science/Information Technology.
• Prior experience in Tech support.
• Experience with help desk software.
• Attention to details and good problem-solving skills.
• Excellent Interpersonal skills.
• Excellent written and verbal communication.