Customer Success Specialist Job in Kovai.co

Job Title: Customer Success Specialist B2B SaaS | Full-Time | Coimbatore, Tamil Nadu

Are you passionate about delivering exceptional customer experiences? Kovai.co, a fast-growing B2B SaaS company, is hiring a Customer Success Specialist to help our global customers succeed with our award-winning products.

About Kovai.co

Kovai.co is a leading software company delivering powerful enterprise solutions and SaaS products to over 2,500 businesses worldwide. Our product suite includes:

• BizTalk360 Advanced monitoring and analytics for Microsoft BizTalk Server
• Turbo360 End-to-end observability platform for Azure services
• Document360 AI-powered knowledge base software for growing teams

Headquartered in the UK, with a strong R&D presence in Coimbatore, we are on track to reach $30 million in annual revenue, and we re just getting started.

"UK Headquarters. Indian Innovation. Global Impact."

Role: Customer Success Specialist

Location: Coimbatore, Tamil Nadu

Type: Full-Time

Industry: B2B SaaS, Customer Experience, Enterprise Software

As a Customer Success Specialist at Kovai.co, you'll play a key role in ensuring customers maximize the value of our products. You'll work closely with clients to build strong relationships, resolve issues, and ensure long-term satisfaction and retention.

Key Responsibilities

• Client Relationship Management: Manage a portfolio of customers, ensuring high levels of engagement, satisfaction, and retention.
• Customer Data Analysis: Use customer data insights to enhance user experience and improve product adoption.
• Retention & Growth: Identify opportunities to maximize value, reduce churn, and support upselling strategies.
• Issue Resolution: Act as the primary point of contact for customer inquiries, ensuring timely and effective resolution.
• Customer Success Process: Follow established best practices to ensure consistent and high-quality support.
• Cross-Functional Collaboration: Work with sales, product, and support teams to ensure a seamless customer journey.

Ideal Candidate Profile

• 1 3 years of experience in a Customer Success, Account Management, or Client Support role ideally within a B2B SaaS environment
• Experience using CRM tools (e.g., HubSpot, Salesforce, or Zoho CRM)
• Strong problem-solving skills and ability to manage multiple customer accounts effectively
• Excellent communication skills (written and verbal)
• Ability to present product value to customers via demos, webinars, or onboarding sessions
• Self-starter with a proactive, organized, and detail-oriented approach

Why Join Kovai.co?

• Be part of a fast-scaling SaaS company with global reach
• Work with an enthusiastic team focused on innovation, impact, and collaboration
• Great culture, learning environment, and opportunities for growth
• Competitive compensation and a vibrant office in Coimbatore

Equal Opportunity Statement

Kovai.co is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and experiences and are dedicated to creating an inclusive workplace for everyone.

Ready to Help Our Customers Succeed?

If you're excited to be the voice of the customer and drive meaningful impact, apply now. Our team would love to connect with you!