BriefCase
BriefCase

Application Support Engineer Job in Lambdatest

Application Support Engineer

Lambdatest 4+ weeks ago
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Job Summary About the Team We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact. Aligned with the company s vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale. Default to transparency, we share stories of our successes, failures, challenges, and interests so that we can learn from and support one another. Responsibilities Provide 24x7 world-class support to LambdaTest customers. (Rotation Shift) Manage customer queries and issues on Chat, Email, and on the Call. Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge etc. Manage ticket and chat SLAs. Collaborate with Engineering, DevOps, and Product Management teams to address customer issues Strong understanding of cross-browser manual and automation testing Understand the Web-based applications (IIS, W/LAMP etc.) Awareness of programming languages (JavaScript, Java, Python, PHP) and testing frameworks. Awareness of Hybrid cloud-based Saas solutions Requirements Basic knowledge of frontend techs HTML/5, CSS. Basic knowledge of at least one programming language (JavaScript, Java, Python, PHP) Basic understanding of APIs, and web-based applications. Ticketing tool (ServiceNow, Jira, ZohoDesk) Soft Skills Excellent written and verbal skills Customer empathy Team player Qualification MCA/MTech/BTech in Computer Science
Qualification :
MCA/MTech/BTech in Computer Science
Experience Required :

Minimum 1 Year

Vacancy :

2 - 4 Hires

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