Vendor Management Associate Job in Laundryheap Limited

Position: Vendor Management Associate

Location: Bengaluru
Department: Partner Operations
Job Type: Full-Time

About Laundryheap:

Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion.

The Role:

As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations.

Key Responsibilities:

Oversee Daily Operations:

• Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards.

Partner Onboarding & Offboarding:

• Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals.

Monitor & Support Partner Performance:

• Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed.

Conduct Regular Check-ins & Reviews:

• Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes.

Issue Resolution & Escalation Management:

• Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction.

Training & Development:

• Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary.

Cross-Functional Collaboration:

• Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions.

Continuous Improvement:

• Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency.

Skills & Requirements:

• Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners.
• Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes.
• Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment.
• Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously.
• Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus.

Preferred Experience:

• CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting.
• International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments.
• Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus.

Why Join Us?

At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.