It Support Officer Job in Law In Order

Department: IT

Hours of Work: 24*7

Primary Duties and Responsibilities

• Responding to support calls and emails from all levels of staff.
• Perform 1st level trouble shooting in a Windows 7&10 Active Directory environment.
• Documentation and development of internal Wiki (Samanage) for user knowledge base.
• Creation of new user/computer objects & changes to user/group accounts in Active Directory.
• Maintain IT tickets within their SLA expectations.
• Additionally, provide smartphone, tablet and boardroom AV support.
• Troubleshoot basic TCP/IP network issues.
• Additionally, provide smartphone, tablet and boardroom AV support.
• Basic knowledge of current Microsoft OS and desktop applications
• Experience in IT Support (minimum 1 year)
• Strong written and verbal communication skills
• Ability to work to deadlines and under pressure
• Ability to follow through in a timely manner with all set tasks
• ??Strong customer service skills

Desirable Selection Criteria

• B.Tech Fresher or 1-year Desktop Support experience