Customer Service Manager Job in Laxmi Hydraulics Pvt. Ltd
Customer Service Manager
Laxmi Hydraulics Pvt. Ltd
4+ weeks ago
- Solapur, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
KEY PURPOSE OF THE JOB
Effective implementation of LHPL Customer Service Protocol.
Quick& Effective customer response .
Be the customer representative in the factory for Customer Quality matters.
Demonstrate Efficient Customer Handling Capability
Quality Improvement and monitoring of related processes, where assigned (e.g. Service, Spare Management , Materials, etc.)
KEY RESPONSIBILITIES
Develop & maintain the Customer Complaint Handling System.
Trouble shooting of Customer complaints & provide timely response.
Scientific approach for problem solving.
Define the cross functional procedures & interfaces between Manufacturing and support/service functions.
Serve as customer representative in the factory.
Complying & enforcing of Customer Specific Requirements as regards to Quality.
Monitor & maintain complete customer complaint log.
Ensure & sustain customer complaint reduction program me.
Demonstrate cost effective approach in customer handling process( Ex: spare & service negotiations )
Ensure in reporting timely CAPA for all the Customer Complaints to the customer.
Planning, reporting Quality Conformances from Customer feed backs , co-ordination/follow-up of improvement actions.
Review, follow-up of key performance parameters of Customer Service.
Customer complaint handling & interface between sales segments & respective functions.
Customer Warranty Handling & Field return investigations.
Follow-up and verification of effectiveness of all corrective & preventive actions.
Perform & report competitor product analysis / benchmarking.
Customer Service Training.
Measurement & monitoring of non- quality cost.
MIS report management ( Ex : Customer complaint, Spares & Service documentation)
Effective implementation of LHPL Customer Service Protocol.
Quick& Effective customer response .
Be the customer representative in the factory for Customer Quality matters.
Demonstrate Efficient Customer Handling Capability
Quality Improvement and monitoring of related processes, where assigned (e.g. Service, Spare Management , Materials, etc.)
KEY RESPONSIBILITIES
Develop & maintain the Customer Complaint Handling System.
Trouble shooting of Customer complaints & provide timely response.
Scientific approach for problem solving.
Define the cross functional procedures & interfaces between Manufacturing and support/service functions.
Serve as customer representative in the factory.
Complying & enforcing of Customer Specific Requirements as regards to Quality.
Monitor & maintain complete customer complaint log.
Ensure & sustain customer complaint reduction program me.
Demonstrate cost effective approach in customer handling process( Ex: spare & service negotiations )
Ensure in reporting timely CAPA for all the Customer Complaints to the customer.
Planning, reporting Quality Conformances from Customer feed backs , co-ordination/follow-up of improvement actions.
Review, follow-up of key performance parameters of Customer Service.
Customer complaint handling & interface between sales segments & respective functions.
Customer Warranty Handling & Field return investigations.
Follow-up and verification of effectiveness of all corrective & preventive actions.
Perform & report competitor product analysis / benchmarking.
Customer Service Training.
Measurement & monitoring of non- quality cost.
MIS report management ( Ex : Customer complaint, Spares & Service documentation)
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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