Manager - Professional Services Job in Leadsquared

LeadSquared is currently seeking a highly motivated and experienced Manager - Professional Services to join our team who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers.

Who we are?

LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.

LeadSquared has been recognized as one of the fastest growing companies in the world:

• Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
• Frost and Sullivan's 2019 Marketing Automation Company of the Year award
• Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
• Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

LeadSquared is backed by institutional investors like GAJA Capital, Stakeboat Capital and angels like Jyoti Bansal.

Key Responsibilities:

• Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international).
• Understand customers business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding.
• Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.
• Come up and implement the best way of importing existing customer data and digital assets
• Execute the implementation plan: Make the customer live within promised timeframe.
• Be single point of contact for customer on implementation including any integrations.
• Communicate work status to client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer LeadSquared
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Upsell / cross-sell LeadSquared product or services wherever applicable

Key Capabilities:

• A bachelor s or master s degree engineering or technology
• 8+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/task simultaneously
• Exception problem solving and solutioning skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique feature and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus