Customer Success - Growth Job in Leegality- Esign And Document Workflow Platform

Requirements Responsibilities: Act as a techno-functional consultant and provide recommendations on process to Leegality's Enterprise clients Configure and manage client s use of Leegality; Assist and Train clients to do it on their own. Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals. Drive product adoption, increasing overall retention and achieve process success for customers. Support clients to resolve queries or bugs, as and when required. Gather feedback on product experience during the entire customer lifecycle via targeted surveys. Share best practices with clients on how to achieve product success with Leegality. Identify risks proactively, mitigate and escalate as deemed appropriate. Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities. Requirements: 1+ years of experience in Tech products/ SaaS /Cloud products in any role. Experience in dealing with Enterprise customers would be preferred. Understanding of SaaS would be preferred. Understanding of BFSI would be preferred. Good in MS Excel, Word and Power-point. Key behavioural traits: Agility, Analytical, Pleasantly Persistent. Fluency in English is a must. Fluency in Hindi is preferable Recruitment Process: To effectively evaluate your application, it is important that we get to know you better. It is necessary that you complete the job-based assessment. Please answer all questions in the assessment thoroughly. You will be shortlisted based on your profile and answers to the job - based assessment. On being shortlisted, you would be contacted for the interview process. We further have 3 rounds of interviews. Your final CTC would be decided on the basis of your skills, experience and final assessment.