Tech Support Engineer Job in Limechat

Job Title: Tech Support Engineer

Location: Bengaluru, India

Company: LimeChat

About LimeChat

LimeChat is reimagining how businesses engage with customers through human-like conversations powered by AI, especially on platforms like WhatsApp. We're part of Y Combinator s Winter 2021 cohort and backed by top-tier investors. Over 300+ brands including HUL, ITC, Sugar Cosmetics, and Piramal Health rely on us to deliver smart, automated, and delightful customer experiences.

Founded by IIT Delhi alumni and Forbes 30 Under 30 honorees, LimeChat is a fast-growing, mission-driven team obsessed with innovation, product excellence, and real-world impact.

We see ourselves as an elite sports team, not a family. Everyone is an A-player and is expected to push themselves and their peers to new heights. If you're looking for hypergrowth, ownership, and the chance to work with cutting-edge technology in AI and automation, this is your opportunity.

What You'll Do

As a Tech Support Engineer, you ll be a key part of the Customer Success and Engineering loop diagnosing real-world issues and ensuring clients have a seamless experience with LimeChat s products.

Key Responsibilities:

• Troubleshoot technical issues, analyze logs using Kibana, and identify root causes.
• Escalate unresolved bugs and issues to the engineering team with well-documented findings.
• Use SQL for running queries and retrieving data to fulfill client requests.
• Manage and resolve support tickets on Freshdesk and track bugs/issues in JIRA.
• Ensure resolution times meet SLA standards and strive for exceptional customer satisfaction.
• Work closely with product, QA, and engineering to continuously improve support operations.
• Contribute to the knowledge base and internal documentation for known issues and resolutions.

What We re Looking For

Must-Have Skills

• Bachelor s in Computer Science, IT, or related discipline.
• Solid understanding of SQL and data query logic.
• Familiarity with Freshdesk (or similar ticketing tools) and JIRA for issue tracking.
• Excellent troubleshooting and debugging skills.
• Comfortable reading and interpreting application logs via tools like Kibana.
• Clear written and verbal communication skills.
• Strong customer-first mindset with a focus on resolution and relationship building.
• Able to work in a fast-paced startup environment and manage shifting priorities.

Bonus Points For

• Experience in B2B SaaS support environments.
• Exposure to API debugging, postman, and developer tools.
• Ability to contribute to support automation or internal tooling.

Why Join Us?

• Be part of a YC-backed rocketship startup transforming how businesses interact with customers.
• Work alongside high-caliber teammates and learn faster than ever.
• Engage in real impact your work directly improves the product and customer happiness.
• Experience steep career growth and ownership from day one.
• Exposure to top global D2C and enterprise brands.

Quotes We Live By:

• It s okay to fail. It s not okay to not try.
• Do the right thing when others are not looking.

If you're ready to put your tech skills to work solving real customer problems and want to grow in a high-energy environment, LimeChat is the place for you.

Apply now and join our journey.