Production Support Engineer Job in Llama Logisol Private Limited

Job Description

Purpose:

To debug, design code updates/solutions to fix reported issues, and assist in production support off-hour system emergencies.

Key Responsibilities :

• To provide daily support and on-call engineering support with a resolution of escalated production issues to ensure they are resolved in a timely manner

• To interface with customer support (CS Team) to help resolve technical issues

• To work closely with technical teams to enhance the quality of existing product

• To develop debugging tools

• To follow coding standards, unit-testing, code reviews

• To follow release cycles and commitment to timelines

Measure of Success:

• Number of production issues resolved successfully

• Efficiency in debugging

• Debugging tools developed which aid in identifying the root cause

• Following a structured approach to solving problems and document/communicate effectively with other teams (CS, Engineering, Product, etc)

Reporting Relationship

• Reporting to: Manager Production Support

• Direct Reports: None

Qualifications

• BS / MS degree in computer science from premier institutes with top grades or equivalent practical experience.

• 1 to 2 years of programming experience in Java

• Android or iOS development experience(Good to have)

• Strong problem solving and debugging ability

• Familiarity with Linux commands, API Frameworks

Key Competencies

• Functional: Debugging ability, prioritization, and scheduling skills

• Behavioral: Strong problem solving, sense of urgency and prioritization

Additional Information

Why Explore a Career at Shipsy

Our current team has 100+ people from top institutes across the country like IITs, BITS, IIITs, NITs with experience in Big Data, Software Architecture, ML, AI, Robotics, Blockchain. In combination, we have worked at Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research etc. and also have been entrepreneurs etc. We have numerous research publications and patents.

PERKS

• Free breakfast, dinner, and snacks at the office
• Regular team building activities, events, meditation sessions
• Quarterly team parties and annual offsite
• Company-sponsored enrolment worth 40K annually to online learning resources like Coursera, edX, etc.
• Company-sponsored asset purchase worth 50K
• Games in office - Mini golf, pool, foosball
• Regular tech talks, training sessionss and knowledge sharing sessions