Sales Head Job in Ln Webworks Private Limited

Our Expectations From You

Responsibilities

• Manage a team of individuals working on telesales/customer support
• Resolve customer complaints brought to your attention
• Create policies and procedures
• Plan the training and standardization of service delivery
• Manage inbound and outbound customer calls in a timely manner
• Identify customers needs and wants, clarifying information whenever possible
• Conduct quality assurance surveys with customers and provide feedback to the team
• Gain comprehensive product knowledge to enhance customer support
• Maintain a pleasant working environment for your team

Requirements

• Persuasive and goal-oriented.
• Self-motivated and self-directed.
• Knowledge of end-to-end sales process.
• 2+ years experience in software sales; IT services sales experience preferred.
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferred.
• Qualification: Graduate degree or equivalent.

Would be awesome to have

• Strong Communications Skills
• Ability to work with different teams.