Client Service Executive Job in Mad Over Social

Edu.Qualification required/desired: Graduate with fluent verbal & written communication skills in English

Functional Area: Client Servicing Executive

Experience desired (if any): 2-4 years

Expected date of joining: ASAP

Salary: Best in the Industry

Job Description

• This role is to deliver exceptional customer service by focusing on service skill and ensure and required parameters are met and adhered to.
• He or she is closely involved in interacting with customers on day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution, etc.
• To provide speedy resolution.
• Resolve the service problem by clarifying customer's complaints.
• Meet clients on regular basis both active and past clients.
• Coordinate with partners and clients for updating their profile.
• Conversion of leads provided by SEO's.
• Bring in new ideas to improve user experience.
• Coordinate with other departments.
• Strategize and manage creative mandates for assigned clients.
• Briefing project planing and management.
• Brand Planning / Media Planning.
• Demonstrate the willingness to go extra mile towards achieving extra customer delight.

Candidate already serving the notice period or can join immediately will be preferred.