Manager-dealer Development Job in Mahindra & Mahindra Ltd

Establish Channel Network for Sales, Service & Spares in the Zone which will meet customer expectations in terms of reach, technical assistance and training of the operators.

Implementation of Sales process & Service delivery process through Zonal/Area Team for New Dealerships in their respective Zones.

Implementation of Dealer Operating Standards & compliance for Sales & Service Infrastructure.

Implementation of Centralized Dealer Management Systems ( DMS )

Ensure implementation & certification of dealerships as per MNAL Operating Standards ( MOS )
Coordinate with Zonal team for process & systems Training in their respective Zones.
Coordinate with Zonal / Area Team for successful implementation of Sales & Service Policies of MNAL.
Provide support to Zonal team / Channel for resolution of Dealer concerns & improve Dealer Satisfaction with MNAL.
Identify job competency needs of various departmental heads of dealership.

Identification of training programmes.

Have insight of measuring CSI, SSI.
Guiding Dealers in Making business plans and achieving targets
Developing Product & Sales training modules for Dealer sales & service team and successful rollout of training modules in tie up with professional agencies
Ensure Process rollout at all dealerships.
Keep a track of the dealership infrastructure development as per the plan
Strengthen the dealer appointment process
Ensure dealer administration -policies and territory infringement etc
Ensure smooth dealer operations -working capital, tie up with financiers, marketing activities support, etc
Planning for dealer communications
Implement dealer performance audit and rewards program (MNOP program)
Deploy dealer infra norms -Corporate Identity Standards.
Complete planning, deployment & sustaining the CRM initiatives.
Implementation of CRM systems at the dealerships to ensure speedy & effective complaint/feedback management
Calculating the life time value of the customers
Creating CRM schemes for the different value segment of the customers.
Deployment of IT platform