Assistant Showroom Manager Job in Malabar Gold And Diamonds
Assistant Showroom Manager
Malabar Gold And Diamonds
4+ weeks ago
- Baramati, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Functional Responsibilities :
* Manage day to day store operations by monitoring Guest relation, Administrative section in the store for overall engagement.
* Listen to customer complaints to address & resolve their issues, ensure customer delight with high quality Customer service.
* Ensure that the company decided plans, policies, processes and procedures are implemented at store.
* To ensure the store is clean, tidy and well organized and maintain the neatness and cleanliness of the sales floor, office, windows and storage areas.
* Manage BTL Marketing, administrative activities and ensure overall customer experience at the store by executing strategies to drive productivity, profitability and
customer satisfaction.
* Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.
* Advises Team Members of all upcoming special events (i.e. promotional events, diamond events, etc.) and promotions and executes the necessary planning and
preparation to guarantee the success of those events.
* Conduct inventory analysis to ensure optimal stock levels.
* To ensure outstanding presentation and visual merchandising standards are maintained at all times.
* Observes safety and security procedures and Reports any misuse or theft of stock.
* Ensure that the company decided plans, policies, processes and procedures are implemented at store.
* Compare operational expenses and costs to identify losses and recommend ideas for increased profits.
* Support store in the process of tallying cash and stock.
Internal Process
* Ensure that all activities are carried out as per the Standard Operating Procedures in the section.
* Generate marketing MIS reports to monitor and analyze market trends, campaign-based expenses, and activities done.
* Analyze call center reports to understand the feedback from prospective customers and manage customer inquiries.
People development
* Identify learning needs of team and self and provide requirements to L&D team.
* Ensure completion of mandatory training programs for self and team.
* Drive a performance driven culture in the team by timely monitoring, review of performance and feedback to the team members.
Qualification : Bachelor of Commerce
* Manage day to day store operations by monitoring Guest relation, Administrative section in the store for overall engagement.
* Listen to customer complaints to address & resolve their issues, ensure customer delight with high quality Customer service.
* Ensure that the company decided plans, policies, processes and procedures are implemented at store.
* To ensure the store is clean, tidy and well organized and maintain the neatness and cleanliness of the sales floor, office, windows and storage areas.
* Manage BTL Marketing, administrative activities and ensure overall customer experience at the store by executing strategies to drive productivity, profitability and
customer satisfaction.
* Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.
* Advises Team Members of all upcoming special events (i.e. promotional events, diamond events, etc.) and promotions and executes the necessary planning and
preparation to guarantee the success of those events.
* Conduct inventory analysis to ensure optimal stock levels.
* To ensure outstanding presentation and visual merchandising standards are maintained at all times.
* Observes safety and security procedures and Reports any misuse or theft of stock.
* Ensure that the company decided plans, policies, processes and procedures are implemented at store.
* Compare operational expenses and costs to identify losses and recommend ideas for increased profits.
* Support store in the process of tallying cash and stock.
Internal Process
* Ensure that all activities are carried out as per the Standard Operating Procedures in the section.
* Generate marketing MIS reports to monitor and analyze market trends, campaign-based expenses, and activities done.
* Analyze call center reports to understand the feedback from prospective customers and manage customer inquiries.
People development
* Identify learning needs of team and self and provide requirements to L&D team.
* Ensure completion of mandatory training programs for self and team.
* Drive a performance driven culture in the team by timely monitoring, review of performance and feedback to the team members.
Qualification : Bachelor of Commerce
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