Quality Analyst Job in Markspace Media Pvt Ltd

Quality Analyst

Posted At : 2 years ago

Location : Pune

Experience : Minimum 6 months as a Quality Analyst in B2B Lead Generation

Salary : -

Job Description:

Participates in the design of call monitoring formats and quality standards.

Perform call monitoring and provide trend reports to site management team.

To use a quality monitoring data management system to compile and track performance at an individual level and sharing feedback.

Participates in prospect and client listening programs to identify customer needs and expectations.

Coordinate and facilitate call calibration sessions for respective teams.

Provide feedback to RA's and sharing performance tracker to team leaders and managers.

Eligibility Criteria:

Must possess Excellent communication skills.

Qualification: 12th / Graduate.

Experience: Minimum 6 months as a Quality Analyst in B2B Lead Generation.

Should be comfortable with US & UK.