It Support Specialist Job in Maropost

Maropostis looking for a IT Support Specialist to join our Mohali office. If want to work with other brilliant peoplein an extraordinarywork cultureand are eager to learn(and have fun)along the way,Maropostis the place for you.

Maropost is the only unified customer engagement platform designed from the ground up that connects companies with their customers at every step of their journey. Providing a single customer view, Maropost creates unified, personalized customer experiences, helping brands increase conversion and brand loyalty. Pairing white-glove service with industry-leading technology, Maropost makes customer engagement easy. Headquartered in Toronto, Maropost was named Canadas 10th fastest-growing company by Canadian Business in 2019 and ranked #159 on Deloittes North America Fast 500 growth index in 2018. Recognized as a G2 Leader, Maropost is trusted by brands like DigitalMarketer, New York Post, Mercedes-Benz, and Yext.

About the Position:

The role of System Administrator is focused on providing support for different tools and applications used withinMaropostfor its functioning and operations mainly Salesforce, Gainsight, Zendesk, Office 365, and few others.The System Administrator will maintain and manage the above-mentioned tools/applications. This includes setting up new features and functionality, making additions/deletions to the existing setup, working with internal stakeholders and external support teams to resolve any issues that hinder the effective usage of any tool/application. ?

Apart from the above, System Administrator will coordinate with the IT officer to understand theMaropostsNetwork asset management and maintenance for providingneed-basedsupport.

Key result areas:

• Install and configure applications/tools as and when required.
• Troubleshoot issues and work in tandem with different internal teams to ensure effective usage of the applications.
• Maintain control of access rights, security settings and user privileges for different applications.
• Manage network servers and technology tools Need based.

Qualifications:

• Bachelor'sdegree/Master degree in IT, Computer science or related field.
• 3-5years'work experience as a System administrator.
• Prior experience of working with Salesforce.
• Familiarity with various operating systems and good knowledge of MS Office Suite.
• Experience with Zendesk, Gainsight, and office 365 is preferable.
• Good business communication skills.

Equal Employment Opportunist:

Maropostis deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Therefore, we invite applications from marginalized and equity-seeking groups.Individuals seeking employment atMaropostare considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please feel free to alert us of any accommodationsvia

COVID Notice:

Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.