Sr. Executive - Wfm Job in Maxicus

This is what your usual day, as an Sr.Executive (WFM) at Maxicus would look like:

• Analyze & Publish reports to internal and external customers
• Meet timelines & ensure accuracy of reports all the time
• Analyze operational metrics & share real-time challenges & solutions
• Helping operations in staffing and scheduling of agents
• Ensure optimizing of agent level performance strategically
• Actively Participate in dept. daily meetings & performance reviews for business unit
• Inter department communication

Desired Candidate Profile:

• Min 2 years of experience in WFM department
• Proficiency in verbal and written communication
• Excellent data analytical and presentation skills
• Strong command on MS Excel , Access, Power BI, Tableau & SQL
• Extensive experience with data warehouse implementation