Team Leader Job in Maxicus
Job Summary
- Day-to-day planning and delivery on SLAs
- Team Management
- Fulfillment of Agents KPIs
- Coaching & performance review of Agents
- Actively participate in daily meetings with Manager,
- Inter department communication
Desired Candidate Profile:
- Proficiency in verbal and written communication
- Experience in Team Handling 1.5 years
- Exposure and understanding of BPM processes
- Record and experience working in/with an Customer Experience/Sales organization
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