Engineer Customer Support Job in Maxisys India Private Limited

Provide support to customer programming staff in all products and perform troubleshoot on all field inquiries.

Monitor all assign cases for customer support and update all activities on company tracking system.

Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate

support for same.

Administer all resources and ensure delivery of product fixes within timeframe.

Manage all customer issues and if required escalate it to required departments.