Process Associate job

Process Associate

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Job Summary

Key Duties & Responsibilities

Serve as primary system administrator for theSalesforce.com environment

Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

Complete regular internal system audits and prepare for upgrades

ManageSalesforce.com data feeds and other integrations

Coordinate the evaluation, scope and completion of new development requests.

Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

Assist in training of new users, and grow theSalesforce.com skill set across the team/organization

Effectively act as the liaison between our users, vendors and the application development teams

Work independently with members of the team to define and document development requirements

Skills Required

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Creative and analytical thinker with strong problem-solving skills

Must demonstrate exceptional verbal and written communication skills

Must demonstrate ability to communicate effectively at all levels of the organization

Ability to assess the impact of new requirements onSalesforce.com and all upstream and downstream applications, systems and processes


Requirements

Experience Required

Minimum two years of experience as aSalesforce.com administrator

Salesforce.com Admin (ADM201 and ADM211) certified preferred

Sales Cloud, Service Cloud and Developer certifications preferred

Proven ability to design and implement new processes and facilitate user adoption.

Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

Strong understanding ofSalesforce.com best practices and functionality

Strong data management abilities

A documented history of successfully driving projects to completion

A demonstrated ability to understand and articulate complex requirements

Previous experience working in a SCRUM or agile environment preferred

Shift timings 6AM -3PM /4PM -1AM /8:30PM -5:30AM






Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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