Front Office Executive Job in Medicover Fertility

ROLES AND RESPONSIBILITIES

Welcomes patients, Billing and visitors by greeting patients and visitors Keeps patient appointments on schedule Manage walk in and booked patients.

Explain booking process and charges to the patients Counselling of patients Billing Cash and Credit Card and generate invoice accordingly Prepare daily collection report and submit to Finance department every evening.

To attend Telephone calls (Incoming & outgoing) To maintain courier inward and outward register and courier slips for bill verification and processing.

To co-ordinate with all the internal as well as external customers regarding their telephone messages and any other issues.

To ensure proper housekeeping arrangements and other facilities on day to day basis Also include the follow up calls to potential patients who have visited and yet to start the treatment with us. Documentation of patient s treatment estimate and agreed cost for treatment for particular treatment. Co-ordination between departments for patient treatment.

Generating & Sharing MIS Reports. Ensure proper registration pf patients as per protocol.

QUALIFICATIONS AND EXPERIENCE

Graduate 1 year minimum experience of having worked in healthcare in similar role. Billing experience Counselling experience will be an added advantage

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of healthcare and working of clinics Good written and spoken communication skills in English and Hindi (spoken) Good MS office skills (specially MS Excel) Ability to work within timelines Knowledge of Fertility care will be an advantage Knowledge of ERP system will be an advantage