Voice Support Executives Job in Mediwave Digital Private Limited

Job Description

We are looking for voice support executives to act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Educational Qualification: Any DegreeShift Time: UK timing (2.00 PM to 11.00 PM)Experience: 0-2 years

Responsibilities:
Provides resolution to the customer based on in-scope processes.
Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation performed.
Follow up on all necessary incidents as defined in the process with customers to ensure timely closure.
Assists with monitoring and tracking incidents to ensure resolution occurs within the Customer Service Agreement.
Performs incident notification and escalation to ensure problems, request, issues are communicated effectively and receive proper management attention.

Requirements:
Strong customer service ethos.
Up-to-date knowledge of the latest IT and software trends
Ability to work well with people.
Strong communications skills.
Good at organisational skills.